You can request assistance via email at info@wananluxury.com and via our
number +39 353 438 6115. WhatsApp service is also available.

Our Customer Service is active on working days, from Monday to Friday, from 9:00 am to 6:00 pm Italian time (CET/CEST). If you are in a different time zone, please take this into account. We do not operate on Italian public holidays.

All our orders are processed within 24-72 working hours from purchase confirmation. Once the package is handed to the courier, you will receive a shipping confirmation email with the tracking
number.

Shipping costs vary depending on the destination country; they are calculated when you enter your
details at checkout, so you can view the amount in the order summary before proceeding to payment.
You can check the shipping rates at the following link: https://www.wananluxury.com/pages/ordini-e-spedizioni

Delivery times vary depending on the destination country. For more information, please check the table at the link https://www.wananluxury.com/pages/ordini-e-spedizioni.

In case of additional information requests from the carrier and/or customs, delivery times may vary.

Our Customer Service monitors all shipments and intervenes to
resolve any issues.

Furthermore, WANAN is not responsible for delays due to
force majeure causes beyond the company's control, such as natural disasters or delays caused by third parties, such as strikes, customs checks and operations.

Yes, you can track your package through the tracking link you will receive once the courier has picked it up. Updates will be visible in the following hours; sometimes it may take up to 24 hours.

You may receive multiple shipping
tracking numbers when products are dispatched from different warehouses in order to minimize delivery times. For this reason, you might receive two tracking numbers even up to 24 hours apart.

If you realize you have purchased the wrong product or completed the order by mistake, please contact us within 24h via email at info@wananluxury.com or
via WhatsApp chat at +39 353 438 6115. Our Customer Service will check whether it is possible to fulfill your request.

We recommend contacting us within 24 hours of placing your order and
including in the email subject the word "cancellation", followed
by your order number.

Please note that our Customer Service is not active on Saturdays, Sundays and holidays. Therefore, any cancellation requests made on these days will only be processed starting from the following
working day.

Yes, all our products are authentic and original, and undergo strict quality checks before being shipped. We also assure you that our products come with the original brand labels and certificates of authenticity, when available. We rely only on authorized suppliers.

You can use a promotional code on wananluxury.com by entering it at checkout on the payment page before
finalizing your order. Please note that codes may have a start and end validity date, an application threshold, a series of exclusions and cannot be combined with other offers and/or promotions.

When applying the code, we recommend checking that there are no blank spaces before or after the code and that the characters are entered correctly, respecting any uppercase, lowercase and special
characters.

Shipping protection protects your package against the risk of loss and theft. It is added by
default to the order but can be removed. Please note that not purchasing the protection exposes your package to a higher risk, and we will not be able to guarantee a refund if it is lost by the courier.

For information on how to use the insurance, please check the
navidium shipping protection section at the following link: https://www.wananluxury.com/pages/ordini-e-spedizioni

You can submit a return request no later than 14 days from the date of receipt.

To start the return process, please kindly follow the mandatory procedure
described below:

1. Send an email to info@wananluxury.com.
2. In the email subject line, enter the term "Return" followed by your specific order number.
3. Indicate in the email text a working day when the courier can come to collect the package.
   

By carefully following this essential procedure, you will
help us speed up the return process efficiently and allow us to provide you with the support
needed throughout the entire process.

Once we have received the email with the return details, we will send you everything necessary to proceed with the return of the item. This documentation will include detailed instructions and a waybill to guide you through the correct procedure.

The return cost varies depending on the destination country of the order. To find out the prices, please check the following link:https://www.wananluxury.com/pages/resi

Once we have received the return, you will be contacted by our Customer Service.

For orders delivered to Italy, it will be possible to proceed in three ways: refund, exchange for a different size or product, or a discount code equal to the amount of the returned product. For other countries, we proceed with a refund.

Yes, it is possible. We will create the new order ourselves to speed up the process and provide you with more assistance.

The refund will be processed as quickly as possible within 14 days of receiving the package, using the same payment method used to place the order.

If you paid by cash on delivery, we can refund you via bank transfer. We ask you to share the account holder's name and IBAN number with our Customer Service when submitting the return request.

Shipping costs and shipping
protection are not refundable.

Please promptly and accurately report to our Customer Service any imperfections in the product, as if not reported promptly, Wanan Luxury reserves the right not to accept the return.

In this case, we recommend getting in touch with your neighbors or nearby businesses. If this search is unsuccessful, we recommend contacting the shipping carrier and filing a complaint.
If needed, we will be able to help you open an investigation to locate the package.