SHIPPING

Shipping costs are shown during checkout.

• Free shipping for orders over €300 by selecting the SDA carrier;
  
• For orders under €300, shipping with SDA costs €8;
  
• If you select the UPS carrier, shipping always has a fixed cost of €12, regardless of the order value.

Delivery to P.O. boxes is not provided. Products shipped to European Union countries will not include an invoice specifying the value of the goods. Purchases shipped to all countries outside the European Union will always be accompanied by an invoice showing the total cost of the product. Purchases shipped to the United States with a value over $800 will include an invoice with the value of the goods, as required by customs procedures.

SELECTED CARRIERS

PRICES AND DELIVERY TIMES

ITALY

VALUE	TYPE	COST	TAXES	TIMES
< €300	SDA Standard	€8	DDP	4 - 5 business days
> €300	SDA Standard	Free	DDP	4 - 5 business days
< €300	UPS Express	€12	DDP	1-2 business days
> €300	UPS Express	€12	DDP	1-2 business days

EUROPE

VALUE	TYPE	COST	TAXES	TIMES
< €400	Standard	€15	DDP	2 - 5 business days
> €400	Standard	€15	DDP	2 - 5 business days

USA

VALUE	TYPE	COST	TAXES	TIMES
< $800	Standard	$25	DDP	2 - 5 business days
> $800	Standard	$25	DDP	2 - 5 business days

*DDP= Delivery Duty Paid, WANAN pays the duties and fees on behalf of the customer.

All orders will be processed within one business day of receiving the order.

*PLEASE NOTE THAT FOR SOME ITEMS IT MAY TAKE 2-3 BUSINESS DAYS TO PROCESS THE ORDER

WANAN is not responsible for delays due to causes of force majeure beyond the company's control, such as natural disasters or delays caused by third parties, such as strikes, customs checks and operations.

POSSIBLE DELAYS

WANAN is not responsible for delays due to causes of force majeure beyond the company's control, such as natural disasters or delays caused by third parties, such as strikes, customs checks and operations.

Public holidays in Italy on which the carrier does not ship are:

• January 1
• January 6
• Good Friday and Easter Monday
• April 25
• May 1
• June 2
• August 15
• November 1
• December 25
• December 26

*We are not responsible for closures not listed in the dates above.

LEGAL WARRANTY OF CONFORMITY

Pursuant to Articles 128 et seq. of the Consumer Code, consumers are entitled to obtain free of charge from the seller the repair or replacement of products that show a lack of conformity within 24 months from the date of delivery of the purchased product.

The consumer may report the defect at any time within 26 months from the date of delivery of the product.

When the product is not compliant, the consumer may choose between repair or replacement, provided that the chosen remedy is not impossible or does not impose disproportionate costs on the seller. In these cases, the consumer may request a full refund of the price paid.

NAVIDIUM SHIPPING PROTECTION

To obtain a refund of the amount spent in case of loss, damage or non-conformity of a package, when the package is delivered by the carrier you must follow these simple rules:

• check that the package is intact and sealed and that the number of packages delivered matches the one indicated on the delivery note presented by the carrier
• if the package is not perfectly intact, write next to your signature on the delivery note presented by the carrier "received subject to inspection"
• if the defects are visible, on the delivery note describe the defects in full detail, for example the package has been opened, 2 packages are missing, there is a tear, etc. and document the damage with photos or videos and keep the packaging as evidence. Following this written notice, the carrier must make an internal report and open a claim file
• if the package is damaged to the point that it has certainly caused damage to the contents as well, we recommend refusing the goods, clearly requesting that the delivery note always state "goods refused due to damaged package. In this case, the package will be returned to the sender
• all statements made about the condition of the package on the delivery note must be countersigned also by the carrier with the shipping company's stamp
• if the carrier refuses or is reluctant to accept "pickup subject to inspection" or to countersign the statements made, we recommend refusing delivery. At that point you can contact the seller and explain what happened. The seller can then carry out the appropriate checks and, if necessary, arrange for a new product to be sent to the customer, a voucher to be issued, or a refund of the amount paid
• report the incident within 48 hours of confirmed delivery. The insurance will not accept any claim after this deadline
• request from the carrier all documentation confirming the damage assessment, which must be sent to our email address info@wananluxury.com together with the identity documents of the declarant, which must match the name and surname on the shipping address

Once the documentation has been forwarded to the seller, internal investigations will begin. Any refund will be processed within 7 days.

Without this procedure, the insurance will reject the claim and you will not be able to obtain a refund.

DELIVERY TRACKING

When the product is shipped, the customer will receive an email allowing them to track the shipment using a tracking number. In case of delays due to customs checks, the customer will be informed by the carrier handling the delivery or by our customer service. A registered user can directly check the status of their order by accessing the personal section of the site.

ORDER DELIVERY

When the goods arrive, we advise customers to check that the package has not been tampered with and is not damaged. In such cases, customers may sign for receipt subject to inspection or refuse delivery.

If any part of a purchase is missing from the package, the packaging must be kept for further verification.

Any complaint regarding missing, damaged or incorrectly delivered goods must be received by WANAN at c.service@wananluxury.com within a maximum of 14 days from the delivery date, as indicated on the carrier's web website, otherwise it will not be accepted.

Customers placing an order on WANAN agree to accept confirmation of the ordered goods. If a package has not been delivered due to customer negligence (wrong address, recipient not available at the address, incorrect phone number, etc.), or if the customer refuses delivery, the costs will be charged to the customer and deducted from any refund due. WANAN will only ship orders to the original delivery address.

ORDER CANCELLATION

WANAN offers customers the option to cancel a purchase if an item has not yet been shipped. Please contact our customer service promptly at c.service@wananluxury.com to cancel an order before it has been prepared for shipping.

PAYMENTS

Credit card: all transactions are encrypted, ensuring maximum data protection. WANAN does not store credit card information used by customers. The transaction will be processed instantly, provided that sufficient funds are available on the card for the purchase of the product and that the bank details are valid.

In order to ensure greater purchase protection, WANAN recommends that its customers register for Verified By Visa or Mastercard Secure code services, requesting a security PIN code with which to make purchases in complete safety.

Below are the credit cards accepted in each geographic area:

• EUROPE: Visa, Mastercard, American Express, Discover, JCB, Diners, Maestro, UnionPay.
• U.S.A: Visa, Mastercard, American Express, Discover, JCB, Diners, Maestro, UnionPay.
• ASIA – PACIFIC: Visa, Mastercard, American Express.
• AUSTRALIA: Visa, Mastercard, American Express, Diners.
• CANADA: Visa, Mastercard, American Express.
• UnionPay: customers can pay with their UnionPay accounts only for orders to be shipped to a country in Europe.
• Cash on delivery: cash payment, only for orders within Italy. This payment method incurs a charge of €8. The cost will be automatically displayed on the CHECKOUT page as soon as the payment method has been selected and will be included in the total order. If the order is not collected, a penalty of €100.00 will apply, payable by bank transfer or PayPal.
• Scalapay: only Italian customers can pay in three interest-free installments; for more info click here.

The site www.wananluxury.com is not responsible for carrier delays

** Please note that for orders made through financing, it takes from 2 to 7 business days to process the order.